A message from Rapturecamps about Covid-19
24 March 2020
Rapturecamps helps to connect travelers all over the world with premium surf camp accommodation and epic waves, so of course, we’ve been monitoring the covid-19 situation with keen eyes. Here’s what we think about these crazy times.
Countries are shutting down borders, the WSL has canned the first leg of the tour and Australians are buying up wheelbarrow loads’ worth of toilet paper in preparation for some imagined poo-pocalypse. In short, the world has gone a little mad over the recent covid outbreak. But what does that mean for Rapturecamps?
Well, as a business operating within the tourism sector, we understand the reality of the situation. Things are probably going to get a bit worse before they get better, but by keeping our heads and some perspective, we can get through this in the same way our parents and grandparents got through numerous other pandemics.
If you’re wondering whether this is going to affect our ability to get you the best waves of your life though, your best bet is to stay up to date with the latest covid-19 news from the country that you’re planning on visiting. In any case, Rapturecamps has always thrived, even more so during the most challenging times. This is due to the fact that we have faith in humanity… and because we never underestimate our fellow surfers’ love for epic waves.
For those of you weighing up whether you should go on a surf trip with Rapturecamps during a time of such uncertainty, we hope this article will alleviate some of your concerns. In it you’ll find information on:
- How the pandemic affects individual surf camps
- Where you can find the latest information regarding the status of a surf camp
- What measures we’re putting in place to ensure your safety
- Why we believe in staying open during this time of upheaval
- Our revised cancellation and change of booking policy
Helping you still enjoy your surf trip vacation
If you’re already booked to stay at one of our many surf camps, we’ll make sure to honor your booking. Essentially, outright emergency aside, nothing will stop us from spreading the stoke of surfing to people who could frankly use some good times in their lives.
That being said, we understand if you feel a wee apprehensive about traveling at the moment. Relax, that’s totally natural. We won’t penalize you for being cautious. In fact, we’ve even revised our cancellation policy and made it decidedly more flexible to accommodate anyone who wants to change their plans.
More information on our revised cancellation policy can be found at the bottom of this message.
Keeping you up to date with the latest happenings
The situation is changing all the time, and we wouldn’t be surprised if some countries put bans on activities over a certain number of people that extends to cover surf lessons and surf camps. We are doing our best to stay informed of such decisions and pass this information onto you immediately, but we also urge you to do your own research.
A quick Google search or a visit to any one of the many international health organizations with access to vital travel information is a good place to start. Other than that you can make sure you’re following us on all social media channels to keep up to date with the latest happenings as they pertain to our surf camps. Find us on Instagram or Facebook.
Putting the health of our staff and guests first
The health of you, your fellow guests and our staff members is paramount. As such, we’re focused on being part of the solution and not the problem when it comes to the spread of covid-19. Extra sanitary measures will be put in place and our experienced team members will be on-hand to offer support to all guests.
Some of the precautionary measures that we’ll employ in an effort to safeguard everyone at our surf camps include the following. Note that if you are staying at our surf camp and start to feel ill, please notify a staff member and the necessary next steps will be taken. For everyone else, please try:
- No to touch your eyes, mouth or nose
- Use only single-use tissues and dispose of them after use
- Not shake hands or greet people/say goodbye with a hug or kiss on the cheek (shakas only)
- Maintain distance between yourself and anyone who is coughing or sneezing
- Wash hands regularly with soap or hand sanitizer
Making our surf camp destinations safer than ever
Our surf camps have an average ranking of 4.75 stars for cleanliness on Trip Advisor. This is a telling reflection of our excellent hygiene standards since these rankings come from guests who have stayed at our camps first hand. This average ranking has been calculated based on the stars given by guests at our four current surf camp locations.
Despite this, we won’t be resting on our laurels. Instead, we’ll be doing everything within our power to put your mind at ease by doubling down on in-camp sanitary measures. Our surf equipment will also be subjected to even more rigorous cleaning than usual. This includes treating wetsuits and wiping down surfboards with disinfectant after use.
Providing you with a much-needed break from these troubling times
We believe that as a surf camp we play a vital role in giving you some sanctuary from the crazy that’s gripped the world. When you stay with us, you’re disconnecting from the incessant flow of sensationalized media reports and getting some perspective on the issue at hand. As we write this, there is already some cause of positivity in the face of adversity.
With factories closing down, fleets upon fleets of planes grounded and vehicles off the roads, air quality is improving in some parts of the world and greenhouse gas emissions have dropped (up to 25% in some countries). What’s more, there’s been a massive dip in demand for coal, which may pave the way for us to start considering more eco-friendly fuel sources.
Rapturecamps Covid-19 cancellation policy
If you believe it is necessary to cancel or change your Rapturecamps booking in light of recent events, we are more than happy to accommodate your request.
We have even made a slight adjustment to our policy by allowing you to hold bookings over. With this option, you can still look forward to embarking on the surf adventure of a lifetime in the near future. And couldn’t we all use something to look forward to at the moment?
All requests for cancellations must be submitted via email. The cancellation period is defined by the receipt of the cancellation. In cases of cancellation, the below fees may apply (depending on the cancellation date):
- 60 days in advance 10%
- 45 days in advance 20%
- 30 days in advance 40%
- 20 days in advance 70%
- 12 days in advance 100%
Note that if you do not cancel and you don’t turn up, you will not receive a refund.
Transfer of booking
Instead of canceling your booking outright, you can also transfer it to a replacement person prior to departure who fulfills the conditions defined by our general Terms and Conditions. This can be done via email for a transfer fee of €50 (EUR).
For those of you who would like to postpone your stay with Rapturecamps, we are able to hold your booking over* (as credit equal to the amount of your booking) to be used in a reasonable time period** at any Rapturecamps location. Please note that this request must be made by email. There are no extra fees if you decide to take this option.
* By offering an alternative to the cancellation policy (refund), you can rebook another stay. This option may be preferable for those who don’t have cancellation insurance. It is not required by us to offer this service, but at this point in time, we think it is only fair. We also won’t rent your room to anyone else during the time period that you eventually select
**Given the nature of the current situation and the fact that things are changing daily, we advise you to contact us directly for more information about this time period. Our initial thoughts are to allow for postponements up to a year, but this may vary if circumstances call for it